Delete your account

The quickest way: from the app

Open Questroste, go to your profile and scroll to the bottom. "Delete my account" is the last thing there. It asks for your password, tells you what is about to happen, and does it straight away. An email then confirms what has been deleted.

If you can no longer sign in

Send an email to privacy@questroste.com from the address your account uses, saying that you want it deleted. Writing from that address is what proves the account is yours; a request from any other address cannot be acted on, because there would be no way to tell it apart from somebody trying to close your account for you.

You will get a confirmation once it is done. If you do not hear back within a few days, write again — it means the first message did not arrive.

What is deleted

Everything that says who you are:

• Your email address, your password and your link to Google, if you used it.
• Your nickname, your first and last name, your photo and your preferences.
• Every open session, so the app signs out everywhere at once.
• The device identifiers used to send you notifications, so nothing else reaches your phone.
• Your place in the teams of hunts still in progress.

What stays, and why

What stays has no name on it:

• The results of your teams in finished hunts, under the team name: they belong to everybody who played.
• Hunts you were hosting pass to another player in the team.
• Routes you created can still be played, with no author.

How long it takes

The account is deleted within 30 days of your request, and normally within a few.

The encrypted backups are the exception, and the same one the privacy policy describes: your data can still be inside a snapshot for up to 7 days, until that copy expires on its own. Those backups are only ever restored whole, after a disaster.

If you only want to stop the notifications

You do not have to close your account for that. Turning off notifications for Questroste in your phone settings stops them, and everything else keeps working.